Digital Gouging

An update on our forced conversion to Digital cable – after another 25 minutes on the phone with Comcrap they did indeed get all of the boxes working and no longer showing the silly “problem with your service” or the “available shortly messages from the prior post. Now, we had been assured back when they shipped these 5 boxes to us that there would be no change to our bill. However, we were informed by this agent that not only did we have an additional $6.99 monthly for that second box (you know, the one they advertise that you can switch your “on demand” movies to when your wife or husband is snoring too loud and never bother to mention that it costs extra for the extra box?) but we would also have to pay an additional $1.99 for the silly little DTA box. So $108 extra a year to have one less tuner than we had before this silly conversion. Still Craptastic. It took a couple of hours, but I finally did get up the nerve to take the little DTA from the garage (making that TV back to only getting 2 – 30) and hooking it up to the TiVo. So there is one Comcast DCH70 sitting there hooked to the TV and a DTA sitting right next to it for the TiVo. It was a pain getting the IR receiver to accept the TiVo’s channel changing codes. Fortunately, the code is 10104-B for these Pace manufactured DCX50 boxes and if you peruse the internet long enough to learn how to put the TiVo into advanced selection mode you can select that code easy enough. If it wasn’t for House, Psych, and Burn Notice being on channels that have been “converted” by Craptastic to digital only we would call them up and say come get your stupid boxes. As it is, we will be calling their bilking dept. to find out why they insist on substantially charging more for less service (and asking for our two days of time spent on this back).

It’s Craptastic

Or is that Comcraptic? I never remember. All I know is on June 29th, we had the TV service we wanted. All 5 TV’s (4 in the house, 1 in the garage for workouts) could view any of the channels from 2 to about 70 or so. The Series 2 Humax branded Tivo could record any channel, and I could watch a different channel by using the tuner in the TV itself. Pure analog bliss. We could get a “season pass” to House on channel 42 (I am still catching up on older years as I just discovered House this year). We could even watch TV in the kids rooms upstairs if we wanted to. It was the American Couch Potato Dream.

Then, on July 1st, (in some areas) Comcraptic decided to change all that. Down came the dreams of watching House chow Vicodin while humiliating some clinic patient. Channels above 39 just up and went away. Not even a “hey idiot, you need a new box now, bwahhhaaahaha” on the screen for those channels. The reason? Who knows – it could be that they want to free up bandwidth on their cable infrastructure so that they can get more people to buy on demand movies. It could be that they just want people to have to pay them more to have more TV’s in the house. It could even be that they want to take over the DVR market from Tivo. I don’t know, and I don’t care. A few months back they had contacted my wife and told her that this would happen. At the time, they said they would send us “boxes” that would allow us to survive the changeover without losing access to Gregory House and Cuddly – oops, I mean Cuddy – in the process. They also stated that it would not change our billing (which was a lie – check our bill and see!)

These boxes turned out to be a couple of DCH-70’s with M-cards in them. M-cards are cable cards that allow multiple streams, but these boxes are locked to one stream. They also had three of the "DTA” boxes which I believe is short for “Doesn’t Televise Anything”, while DCH must be “Disturbingly Crappy Hardware”. We spent a couple of hours hooking all these things up yesterday so we could get back to watching Thirteen spar with House. As with anything to do with Comcraptic, I figured, “It’ll never work”, but tried it anyway.

So, we followed the directions to hook all the stuff up. We wrote down all the serial numbers of the boxes, the host ID’s, and even the MAC addresses. We turned them all on. We went to the website and it only listed the two DCH-70 boxes. Not only that, but they didn’t even show a serial number that was even close to the same format as what we wrote down. It appears that, even though the instructions say to get the serial numbers of the boxes – they mean the serial number of the m-cards somehow. So we clicked to activate them and were rewarded with a “thanks, now go wait 45 minutes” message.

After we waited, and waited, and went to dinner, and waited, we finally decided – OK 6 hours should be more than enough. My wife called the number which was proudly displayed by all of the TV’s hooked to the “DTA’ boxes:

Appearances to the contrary, this means that “at least the device can output an NTSC signal over cable”. Its even a useful one as it gives the phone number. Hurray!

So she got “Agent J” on the phone who said, “There is an outage in your area and it may take 24 hours”. This translates from the fairly opaque helpdeskese into “My shift ends in 5 minutes and I know our shit doesn’t work but I want to go home.”. Needless to say it has been over 24 hours now and it still doesn’t work. The two TV’s hooked to the DCH boxes show this:

We press “OK” and get this rewarding message:

According to the instructions, you press OK and it will activate. Actually no, the instructions say to push the “on demand” button and then go buy an on demand test movie that is supposed to be no charge but will “activate” you. However you can’t do that – you have to get past this blue stuff first – and I think we may have worn out the batteries on the remote pressing OK. It’s nice to know that I can watch thousands of free shows whenever Comcraptic gets around to saying I can though.

Now, the channels seem to work on those two main DCH boxes. At least 2 – 42 or so for sure as I have tried those. But since it won’t “activate” the other three TV’s just say to call Comcraptic. We’ll do that again later, hopefully before shift change is due. If we do get it fixed, we’ll have to then be transferred to the bilking dept. so we can request a pro-rata refund for this lack of service.

Oh yeah – and then I need to go to the store and buy a newer Tivo that can handle a cable coming from the back and getting glued to the stupid DCH box’s infrared receiver so the Tivo can change channels again. At which point I will have ONE tuner instead of two so can only watch what the Tivo records. Progress at its best, in fact, its Craptastic!

Cover Flow – lots of notes

Yes, I know I’ve already told you that Apple hates me and my family. However, they are at it again. The other day, my son mentions that all of his Rise Against albums are missing their cover art – both on his computer and on his iPod. So I fire up iTunes on my computer. Sure enough, Apple has deleted the cover art PAINSTAKINGLY added to 39 of my 160 albums. Yes, 25% of the album art gone – replaced by these:

Yes, Apple must think that we all want 1/4 of our albums to look like this in iTunes and our iPods – it is just so cool looking who wouldn’t want it to look like that, right?

So – I check my backup copies on the server. Sure enough, iTunes has decided to “update” the afflicted files. The modified date/time is much newer than the backups on my home server. Figuring that if I restore the backups, Apple will decide to “update” them again, I resigned myself to going back to albumart.org (which got me most of them) and Google images (for the rest) and painstakingly tell iTunes to USE the images again.

Fun, Fun, Fun ‘til Apple Takes our Album Art Away.

Apple: please learn to write software that doesn’t suck like this. Eating your customer’s data is “not cool”.

Buying shoes – a pain in the sole

I hate buying shoes. I’m a tightwad anyway, and lately I have been running on the treadmill in my old, old, “basketball” style shoes – the ones that are leather all the way around. The only problem is that they also had holes in the soles and also the insides were so worn out that the plastic inners were showing through. So, I decided it was time to only use those for mowing the lawn and time to get some running shoes for the treadmill.

I went to Sports Authority to look at some the other day. I was amazed at how many brands and models of running shoes they have! A veritable smorgasbord to choose from. The only differentiator seemed to be price and color, because all any of them said was “man made uppers”. Nothing about “stability”, “cushioning”, etc. Nothing about for “over prontators” or “under pronators”, etc. Not only did the boxes and labels on the shoes themselves not say, but there was no literature explaining it either. How the hell was I supposed to pick from this morass? So I came home and looked at the manufacturers web site for one of the brands that was well represented at Sports Authority. I started with ASICS. These folks had a decent site and good information about their shoes and which were meant for which type of foot, etc. However you couldn’t print the list of their shoes with pronation range because they put it in some stupid little sub-window with its own little non-standard scroll bar. (ASICS – fix your site; this is a great resource – we need to be able to print it). So I had to pick a couple of models, print them, and head back to the store.

Well, I found those models actually hurt my left ankle. The right one was fine, but the left on both models hurt. I tried a couple of pair of each to be sure it wasn’t just some strange defect. OK, back to the web sites.

Next, I tried the New Balance web site. Not as well organized as the ASICS one, and didn’t easily offer data on what type of foot/gait their shoes were designed for – you had to dig for it. About this point, I found that the Sports Authority site gave better info on these shoes than the New Balance site. Between the two sites, I picked two more models of shoes and went back.

Of course, the Sports Authority brick and mortar store didn’t carry either of those two models. About this time I was getting tired of this and just picked a New Balance model that seemed to have the right level of arch for my near flat feet and looked to me to be a stability shoe. Bought them, came back and checked the web sites, and sure enough they were the right type.

I got to run in them today for the first time and they felt fine.

But I have to ask: why in the hell do they make this so hard? It should have been EASY to go to any of these manufacturer web sites, click “men”, click “running”, click “compare” and get a printable list of what foot type / gait type each of their shoes is made for and what its key characteristics are. How can they NOT do that? All I can think of is massive incompetence on the competitive advantage they could get by making this easy and by placing such information clearly on their boxes and in stores.

Apple Still Hates Me

Today I woke the computer from sleep mode a few minutes after I resumed from sleep. My computer usually resumes a little better than I do: most of the time in a happier state and it doesn’t even need to shave. Anyway, this morning after the computer woke up the Apple Software Update came up. I figured, oh, there must be an update for some critical vulnerability in QuickTime! Possibly they released a new firmware version for the iPod and want me to update iTunes. Something at least marginally in my interest was bound to be there, right? Wrong! All they had in the list was a lame-oh also ran browser aptly named “Safari” and some silly thing called the MobilMe Control Panel. Of course I didn’t want to go on Safari as FireFox (default browser) and IE 8 are good enough for me and I sure didn’t want to become Mini-Me or MobilMe or whatever.

Revenge of the turds

So I simply hit the quit button as their disingenuous attempt to get me to load useless crap had once again been foiled. However, they managed to extract their revenge: for the next hour – until I killed it in Task Manager – the Apple Software Update program managed to take an entire core (causing Task Manager to show 50% utilization). Good thing Apple didn’t write it to take both cores or the computer would have become completely unresponsive.

Apple – stop trying to foist your silly crapware on me. I could understand advertising it on your web site. But just because I am required to load your excuse for a media player to manage the music on my iPod doesn’t mean that you should get to advertise junk neatly disguised as updates. Take a hint from say Ubuntu. Their software updates are just patches and upgrades to the THINGS I ALREADY HAVE INSTALLED. Same thing for Microsoft – critical updates and recommended updates are just for what is already installed. Get with the program guys.

I am in Hell, sir!

Or at least I’ve just been there. Dell Hell that is, and the line from Mr. Christian in The Bounty sums up that mephitic place of perdition nicely. For those that haven’t heard “Dude, you’re getting a Dell” lately, Dell Hell is where you are when your machine won’t work and support doesn’t seem to respond. I’ve actually been there twice recently.

The first time, my son’s machine was going into thermogenic shock. Yes, it was overheating. This was a Latitude D820, and it would reproduce by playing an MP3, booting from a memory key into the diagnostics and running them, or just entering the BIOS screen and moving around between items for 30 seconds. After several emails back and forth with Dell “technicians” (all of which told them the specific of an overheating machine and that it would do it in their diagnostics), I got a suggestion back from them: reinstall Windows. I figured, gee – that may somehow miraculously cure Windows (how I sure don’t know), but it won’t do a whole lot for the machine overheating and turning itself off during their diagnostics. I finally got nasty and sent the “flame note” asking them what part of Windows was running when booted from their diagnostics on a memory key and insisting on escalation to a supervisor.

That got a new mainboard installed. However the problem remained. We then got a new board again, a new fan, a new heat sink, new memory, and a new processor. Problem solved (it was apparently the heat sink all along).

I thought I was out of the Dell Hell, that Latitude Limbo, that processor purgatory. Alas, no – next my machine (an identical Latitude) started on the journey to Gre’thor to see Fek’lhr. I came down to use the notebook and found it on a Blue Screen – something about memory management – and it had hung at 0% on the dump file. I powered it off and it would not come back on. At least the screen wouldn’t show anything. No post test, no logo, no boot, nada.

So I took it out of the dock and opened the screen, but that produced nothing better. It would have on solid green LED, two blinking ones and then would power itself off after 60 seconds. Not good. I look up that particular combo of blinking Christmas Tree lights and it is something to do with memory. So I swap the memory with another machine that is working. The bad machine is still bad and the RAM from mine is chugging along great in the other box. I then try just one stick of RAM (1 GB instead of 2) in mine. Low and behold that works and it passes the diags. Put any 2nd stick of RAM in and the machine is useless. OK, needs a mainboard.

Back to the email with Dell Support. I have next day on-site service so this should be a snap, right? Send them a note on a Sunday (3/22/2009) and again, and again, and then finally get a reply on Friday. Still in Dell Hell like this guy. A couple more emails back and forth and they dispatch the mainboard which gets installed on Tuesday. OK, so that’s 9th day on-site support.

Every been in Glade Gehanna, Trough Torment, or Dell Hell yourself? Well I have! (I can just see Andy Rooney starting out with that one…)

Apple Hates Me

I'm not sure what I've done to Apple, but whatever it was it must have been something major. They either really, really hate me or iTunes is just a piece of garbage. Heck, it could be both.

For Christmas, the kids, my wife, and I all got new iPod Nano's - the 16 GB Gen 4 variety. These are pretty sweet little devices. I think Apple pretty much knocked it out of the park on the hardware for these new Nanos. However, the software is another story. In fact, the software is abysmal. (Even the OS on the Nano itself isn't perfect as the Nano locked up on me after about 15 minutes of use). The real problems didn't start though until I wanted to actually PLAY some music.

I already had 146 albums on my computer organized in Windows Media Player in pretty standard fashion as Artist \ Album \ Song. Many were MP3, but a few WMA's accidentally snuck in there too. I installed iTunes 8.x and told it to import the C:\users\GIL Dude\Music folder. It complained about the WMA's and said it would convert them (all other players I have used handle WMA fine). It seemed like this worked. The operative word is seemed like. I went ahead and synched my new Nano and that worked fine. I tried the new "Cover Flow" and saw just silly "Music Symbols" and no album art. Funny, every single album there has a folder.jpg, albumartsmall.jpg, and zunealbumart.jpg - iTunes could have taken its pick. But, nope, it just wanted to show silly little music symbols.

Next, I told it to go get album art. This requires signing into the Apple Store (which I did). This also brings up how my kids are supposed to get album art on their machines. In order to create an Apple Store account it requires a credit card. I am NOT giving my card to 12 and 14 year olds. Sorry Apple, another strike. So, it retrieves the album art (supposedly). It turns out that Apple only lets you download the album art for albums that it sells. (No other music software I have used has this restriction). It further doesn't identify some albums well, so you end up with something that looks like this:

Looks like it got 10% of the album art. So, I had to learn to right click the album and hit "Get Info", then drag and drop or paste the album art (that is already in the folder with the album damn it) into a little box, and then iTunes goes and rewrites the mp3 with the JPG file inside it (a huge waste of space since it should only need one copy of it, not one copy per song). So, I go through that, and sync the Nano again. Now the cover flow works! Sweet!

I had helped the kids and my wife get this far too and it was time to take a trip to my Mom's house. We took the Nano's with us. On the trip, we find that many of the MP3's won't play. Generally it was entire albums. It would play 1/2 second of the song, then immediately display that it was at 8 seconds of the song and then stop. If you hit the "rewind" (back) button it would actually then go and play the song. But there was no way to just listen without fiddling and hitting back all the time when it would stop playing. When we got home, we noticed that iTunes had a similar problem with the same files: it would play 1/2 second and then skip to the next song. There was no way to get them to play at all in iTunes.

Jack the Ripper

I had to test each album and found that about 1/2 - about 73 of them would not play. I spent some time searching the Apple support site. I spent more time with Google. I found reports of this on all types of Apple hardware dating back to 2005. Many folks had tried "fixing" their ID3 tags, etc. but there wasn't a consistent fix. I went ahead and used a stripper (no, not that kind - an ID3 tag stripper) to remove the tags from some sample songs and they still wouldn't play. I then resigned myself to re-ripping all 73 albums using iTunes to do it. Remember, these songs played fine in Media Player, fine on Zunes, and fine on a Creative Zen Micro. Only Apple (did I mention they hate me?) wouldn't play them.

So, I start the re-ripping. Apple is really helpful there. You get some strange dialogs like this:

As far as I can tell, this mean exactly squat. If you want me to pick between two options, at least show something unique about them. iDorks!

Another issue I kept hitting is the accuracy of the CD database being used by Apple. It did have some songs and album names correct that Windows Media Player had gotten wrong - but overall it was far worse than Media Player. Apple's DB had typo's galore, as you can see here:

(The correct entry is left there after I copied the iTunes ripped versions.) I had a lot of manual correcting on things like this. Other times, the software just up and did a WTF. For example seemingly randomly renaming items like this:

This last were some of the WMA files it "converted" and nicely jacked the numbering all up.

As if that wasn't enough, I couldn't find some things at first after the re-rip. Then I realized that it decided that both "Night Ranger's Greatest Hits" and "ZZ Top's Greatest Hits" were "Compilations" and should go under "Compilations\Greatest Hits" (yes, the album name was just "Greatest Hits". It actually threw both artists albums into the same folder:

As I said, WTF. As in WTF were they thinking when they built that? So, more manual corrections. In fact, I spent HOURS on manually correcting this junk - all because Apple can't be bothered to play 1/2 of my MP3 files that work on all other hardware.

All told I spent over 30 hours on this (mostly with the corrections - it doesn't take that long to do the rips). So, you get to decide - does Apple hate me or does their software just suck? It's not an exclusive or either, so you have three options:

• They hate me
• Their software (iTunes) sucks
• They hate me and iTunes sucks.

I'm leaning towards the latter.

How green is too green?

It seems you can't pick up a computer or IT related magazine without having the word green somewhere on the cover - generally accompanied by an article about what vendor xyz is doing to increase the 'greenness' of their product or service or by what provider abc did with their data center to lower the carbon footprint. In general this is great. We get devices that suck less power, operating systems (like Vista) where sleep works better and interim power states save more power, a cleaner planet, etc. That's gotta be a good thing? Right?

That's where my concept of 'too green' comes in. I'm not talking about 32,255,7 although that is too green to. Just like how you can have wood that is 'too green' to burn right, you can have something that is just 'too green' for its own good and doesn't really work right. (In this sense, you can just about think of green in both the 'earth friendly' and 'new' terms and you come out about right - almost like a puppy dog; trying to please but not necessarily doing it right). In fact, that is the topic for this post - we'll call the example today:

Stupid notebook tricks - or the green that was too green.

Take a nice new notebook - say a Lenovo T400 series machine. A nice box certainly. And some of the things I mention here will reproduce on other machines like current HP ones. However, I have personal experience with some stupid T400 tricks, so I will call them out in particular.

Build your T400 with a nice corporate image of Vista Enterprise Edition, complete with the latest drivers in the driver store. Place it on a port replicator and connect it all up. Sign in to your favorite Instant Messaging program (we're still using Office Communicator 2005). Walk away for a meeting. When you come back, the screen is blank. Cool, that's green! Move the mouse to wake the screen up and you notice you are no longer signed into your IM program. If you look quickly enough you see the little 'network' icon in the system tray shows that you lost your network connection momentarily. Hmm. Time to check into that you say? So did I. Next, I set the screen to turn off after just 1 minute. Started up a ping from another machine so I could watch the responses (either ping -t or a custom tool). I also stuck a mirror behind the T400 port replicator so that I could see the indicator lights on the NIC connector. Sure enough, when the screen blanked the NIC lights went out for a second then back on. The PING application noticed - it showed a couple of failures before continuing. Move the mouse, and the lights go off again. The PING fails again, and then comes back.

Now try this same thing when you are undocked (maybe in a meeting using Netmeeting or something similar). In this configuration - undocked - you notice that when the screen blanks nothing changes. That's good, right? We stay connected. But, then you move the mouse to get your screen back and then it disconnects and reconnects. That's got to be the stupidest thing it could do. Leave the network running great while the screen is blank but when the user wants to do some work - let's shut it down and restart it. Did you notice you lost your Netmeeting?

After you start looking into this (I needed a couple of peers to help), you find it is some new 'green' built into the latest Intel networking chipsets and drivers. It only works on Vista, because it relies on being notified by the opeating system that the screen is blank. It's called ''System Idle Power Saving" or SIPS. You can read about it in this PDF from Intel. (It claims that it 'renegotiates' when the screen blanks and again when it comes back on - but you can test this and it only does that in the docked state: when undocked it only bothers when the screen comes back on.) Looking at the charts they provide, it shows that it could go from say 22 mA to 4 mA in certain scenarios. Sounds good until you realize you lose your network connection. What if you were on VPN? How about a WebEx or Netmeeting?

I checked the event log, and like the documentation says it does renegotiate to the slowest it can. When connected to my 1 Gbps hub, it renogotiated down to 10 Mbps. So, if I were to - for example - connect to my machine using Remote Desktop from home and attempt to build a new image and copy it to a network location it would do so at 10 Mbps (because the screen is still blank). That nice new 4.8 Gb Vista image copying at 10 Mbps? Epic Fail.

Now, to be fair - I haven't yet tested what happens when you are on VPN or NetMeeting. I do know that the Intel documentation claims to only do this if the network is idle. They don't seem to define what idle means to them. What it certainly does NOT mean is that 'there are no TCP connections' - because it definitely doesn't seem to care about that. It drops you. Hence the signed out IM program. It may have some arbitrary packet rate that it is figuring 'less than x per second means idle' or some such. Whatever it is doing to calculate idle, I'll call it 'Fail'. It's just too green.

Cue up Captain Kirk and Scotty:

Capt: Scotty, emergency beam out!
Scott: Captain, I canna do it; the transporter system's gone into power save mode. It'll take two minutes to get back ta full power if'n it doesn't blue screen.

You see? Too Green!